Tag: customer service AI

• Agentic AI’s Autonomy Trap – A Case Study

  

  I have spent this year writing about agentic AI wins across banking, healthcare, and manufacturing. A European fintech company is the case I keep coming back to for a different reason. It is the clearest public record of a company that pushed straight past Governed toward a claimed Autonomous, skipped the Assured stage of my…

  Dr. Harish Kotadia, Ph.D.

  July 5, 2026

  Case Study

  agentic ai, AI Governance, customer service AI, fintech, Five-Stage Roadmap, regulated industries