Category: IT Service Providers
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IT Services Delivery Models in the Age of Agentic AI
By Dr. Harish Kotadia, Ph.D. In my last post titled How Agentic AI Is Restructuring the IT Services Model, I explained why the market repriced IT services. This post is about the practical question a CIO has to answer next. If the delivery pyramid is becoming a diamond, where should each kind of work actually…
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How Agentic AI Is Restructuring the IT Services Model
By Dr. Harish Kotadia, Ph.D. This article explores impact of Agentic AI on Unwinding of IT Outsourcing. By now, you will be well aware of the sell-off in the stocks of IT services companies on the US stock exchanges. It was hard to miss. On Thursday, almost every listed name in the sector fell at…
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Agentic AI: How to Re-Invent the IT Services Industry
In my last post I argued that agentic AI gives IT services firms two or three years to reinvent their commercial model. The response I got, mostly in private messages, was interesting. Almost nobody pushed back on the thesis. What people wanted to talk about was something messier: “Fine, I buy it. But what do…