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Agentic AI Case Study: Credit Card Origination on Claude and AWS
Agentic AI Credit Card Processing : Rebuilding Credit Card Origination as a Multi-Agent System on Claude and AWS A Fortune 100 financial services CIO asked his team a deceptively simple question. Why does it still take days to issue a credit card when we already know everything about the applicant in seconds? The answer may…
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Agentic AI Case Study: Auto Loan Processing on Claude
I have spent close to two decades architecting enterprise systems for Fortune 100 clients. The auto loan platform I built around Anthropic Claude was different. The AI did not sit on the side as a feature. It sat in the middle as the operating model. Here is an honest account of how it came together,…
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Agentic AI News: Top 10 Enterprise Stories for CIOs and CTOs (Week of June 8, 2026)
Agentic AI news for enterprise leaders moved in one clear direction last week, and it was not toward shinier demos. Almost every announcement worth a CIO’s or CTO’s attention was about the unglamorous work of running agents in production: who is allowed to act, what they can touch, how their actions are logged, and where…
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IT Services Pyramid Had a Fifty-Year Run. Here’s What Replaces It
I have published three pieces this week that together make a single argument: agentic AI is not the next technology cycle, it is the end of the business model the IT services industry has run on for fifty years. If you read them in order, the case builds from definition to consequence to action. The…
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What is Agentic AI? Definition of Agentic AI
A Definition of Agentic AI — From the Practitioner’s Viewpoint “Agentic AI is the next enterprise workload abstraction: a governed, goal-driven software layer in which LLM-powered agents — equipped with memory, tools, and orchestration protocols — autonomously plan and execute multi-step business processes across your cloud, data, and application estate, the way containers once abstracted…
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Agentic AI: How to Re-Invent the IT Services Industry
In my last post I argued that agentic AI gives IT services firms two or three years to reinvent their commercial model. The response I got, mostly in private messages, was interesting. Almost nobody pushed back on the thesis. What people wanted to talk about was something messier: “Fine, I buy it. But what do…
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The Question Every IT Services Firm Is About to Be Asked
A few months ago I was in a working session with a client’s procurement team, and one of them asked a question I haven’t been able to shake since. We were reviewing a managed services renewal, and she said, almost casually: “If your delivery teams are using AI now, why is the price the same…
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I Read 50 Definitions of Agentic AI. Here’s the One the Builders Actually Need
Ask ten experts “What is Agentic AI?” and you will get twelve answers. I know, because I went looking. Over the past few weeks, I systematically reviewed the top 50 definitions of Agentic AI published across peer-reviewed scholarly journals (IEEE Access, Springer’s Artificial Intelligence Review, MDPI Future Internet, F1000Research), the leading industry research firms (Gartner,…
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Agentic AI: 50 Authoritative Definitions — The Complete Citation Compendium (2026)
What exactly is Agentic AI? Ask ten experts and you’ll get ten answers — and that’s not a bug, it’s the most important insight in this space right now. Multiple credible sources, from MIT Sloan Management Review to Gartner, explicitly acknowledge there is no single universally agreed-upon definition. This compendium aggregates 50 authoritative definitions drawn…
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Agentic AI: The hidden cost of NOT doing it RIGHT
Most enterprises are still running linear LLM chains and calling it “AI transformation.” Here’s what that’s actually costing you: Fact 1: Organizations running agentic workflows report up to 35% gains in operational efficiency and materially faster task execution. Your competitors aren’t waiting. Fact 2: Gartner says 40% of enterprise apps will embed task-specific AI agents…
Agentic AI Governance | Dr. Harish Kotadia, Ph.D.
Agentic AI architecture and governance for the enterprise