Tag: human in the loop
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Agentic AI KPI: Straight-Through Rate
Part 2 of my KPI deep dives. An agent that never asks for help will post a great no-touch rate. Here is the partner metric that shows whether that autonomy was earned.
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Agentic AI Cycle Time: Measure the Outcome, Not the Agent
Most dashboards time the agent. The customer feels the whole clock. Here is where to start and stop it, and three cases that show the difference.
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Agentic AI Cost Model: Price the Signature, Not Hours
priced five enterprise processes before and after agents. Human hours fell 65 to 86 percent, but the hours that remain cost three to eight times more each. The biggest line on the invoice is now the person who signs.
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What is Agentic AI Judgment Tier? Signature, Not the Steps
Agents now run more than 90 percent of their work steps without a person stepping in. The agentic AI judgment tier is what stays with a human: intent, done, gates, risk, controls and escalation. It sits with whoever owns the outcome.
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Agentic AI RACI Matrix: Governance Owns the Autonomy
What is an agentic AI RACI matrix? An agentic AI RACI matrix is a one-page chart for an agentic AI project. It names who is Responsible, Accountable, Consulted and Informed for every activity in the lifecycle. The chart runs from the first intent statement to the decision to expand or roll back autonomy. It differs…
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Agentic AI Escalation Design: Name the Human First
What is agentic AI escalation design? Agentic AI escalation design is the decision, made before go-live, about who an agent calls when it is stuck, how it reaches them, and what happens if they do not answer. The harness enforces it, not the prompt. So an agent that pauses for a human it cannot name…
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Agentic AI Governance Controls: 10 Questions, 10 Answers
What are agentic AI governance controls? Agentic AI governance controls are the checks built around an AI agent that decide what it may do. Some only guide the agent. Others can stop it. You cannot govern an agent with a policy document. You can govern it with controls around it. New here? I publish one…
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Agentic AI Human-in-the-Loop Gate: Gate What Matters
What is an agentic AI human-in-the-loop gate? An agentic AI human-in-the-loop gate is a checkpoint in the harness. It pauses one class of agent action until a named person approves it. The gate sits on the action, not on the prompt. So it fires only when the agent tries to do something that matters. New…
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Agentic AI Model Never Decides the Outcome. The Controls Do.
The best agentic AI case studies I have published in the last year share one finding, and it is not about models. Across ten posts covering more than sixty enterprise agentic AI deployments, not one outcome, good or bad, was decided by which model the company picked. Every one was decided by what the agent…