Tag: Intercom Fin pricing

• From Billable Hours to Billable Decisions: Why IT Services Pricing Has to Change

  

  A price-per-decision model charges for a completed unit of agentic work — a resolved case, a closed loop — instead of the hours it took a person to get there or the seats a company happened to buy. That’s the short version. The longer version: this isn’t really a pricing change. It’s an admission that…

  Dr. Harish Kotadia, Ph.D.

  August 13, 2026

  Agentic AI Cost, Agentic AI Pricing

  agentic AI pricing, consumption-based pricing, fixed bid vs time and materials, HighRadius outcome-based pricing, Intercom Fin pricing, IT services pricing models, Outcome-Based Pricing, per-seat SaaS pricing, price per decision, Salesforce Agentforce pricing, Sierra AI pricing, token economics